Support

We are dedicated to providing quality service and support

Customers satisfaction is our goal. Our support team is always available to our customers and trial users for any question and assistance. We supply customer support via e-mail usually within 24-hours.

Support & Maintenance program

When purchasing our products, you are given the option to purchase an optional Support & Maintenance program. Having the Support & Maintenance program, you get full support assistance and free upgrades for all minor releases. You may purchase the Support & Maintenance program for 1 or 2 Years and renew it at any time. To renew your Support & Maintenance program, please contact us at sales@dbbalance.com.

Have a Question? Need support?

Please contact us at support@dbbalance.com should you require any assistance or have any questions.

When contacting support please add the following information in addition to the problem description and license key number:

  1. Product name
  2. Version number
  3. DBs you are using
  4. Log file
  5. Screen-shot

Visit our F.A.Q. section

You may find answers to your question in our F.A.Q
 
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